More On Return On Investment

The 2009 Global Event View Report, which is sponsored by the MPI Foundation, The Event Marketing Institute, and George P. Johnson, gives a good idea of what economic factors are driving event marketing factors.

On page 11 of the report, they specifically discuss measurement in event marketing. 44% of respondents listed to justify expenditures, which was the #1 response and only 20% responded that to demonstrate marketing ROI was why they measured at their event.

I would argue that these are not mutually exclusive. If you measure to demonstrate ROI, wouldn’t you also be justifying the expense? If you focus on your event’s ROI you should also cover the other 5 categories in the survey.

Today, marketing management are under increasing pressure to do more with less. Unfortunately, event marketing has suffered greatly as budgets are downsized. One of the many reasons for this is the lack of quantifiable results. Our colleagues in other marketing disciplines are much more polished in the reporting of the effectiveness of their marketing programs. Ask anyone in e-marketing how effect the last newsletter mailing was and I would guess they can tell you how many were opened and how many responded to the call to action.

This is the information you need to have at your fingertips the next time you are asked to justify your event. By focusing on measuring your event’s ROI from the start, you will be able to answer this question with authority like and Jack and KG did in the “Rock-Off Challenge!”

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Your Event Marketing Strategy…Inbound Vs Outbound?

There has been a lot of talk lately about the death of traditional marketing methods, also sometimes known as outbound marketing. If by chance you haven’t yet heard this, there are 100’s of experts out there just waiting to tell you this. I believe that the truth lies somewhere in between the two theories.

I bet that you can think of 5 or more Outbound Marketing techniques off the top of your head – radio, TV, direct mail, newspapers, telemarketing, and of course e-mail. How effective are these in driving your purchases or deciding what communities you join? With all of the free tools (caller id, spam filters, pop-up blockers,) we use to block and screen marketers using these traditional methods, my guess is not very.

What about Inbound Marketing? Inbound marketing consists of things like SEO (search engine optimization), tags, blogs, YouTube, and social media tools like Twitter, Linkedin and Facebook. Most large companies especially consumer product producers have been using them for quite some time. How effective are they? Have you thought about your event marketing strategy can embrace inbound marketing to increase your traffic and awareness?

Inbound Marketing allows you to be found by potential customers and fans who are looking for your product or service. It can create a buzz before you have even left for the show site. It allows your booth/products to be sought out amidst the noise and clutter of the show floor or event. If people are already searching for you, it should be a bit easier to convert them to customers or community members than by just throwing a bunch of stuff out there and waiting to see what sticks.

How do these two methods relate to your event marketing strategy? Are you still using magicians or booth babes to drive traffic? Or are your potential clients already waiting to stop by and see your latest demo or product? The choice is yours, what would you choose?

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Importance Of Measuring Event ROI

How many times have you read a corporate press release from a user conference that announces total attendance for the show with 15,000 attendees and a 10% increase over last year’s show?

Why do this? Because it is one of the easiest ways to demonstrate ROI, something that all event marketers struggle with. Measuring ROI for events is very difficult to do, but it is a vital requirement in our current economic times. You need to be able to prove the value of your event in order to protect your budget and your job.

There are many strategies and techniques one can use to come up with accurate measurements but much thought needs to go into what you want to measure. Unfortunately, most agencies and event marketers grab the low hanging fruit and hold up attendance as their measurement of success. This often comes back to bite them in the end as it really doesn’t show ROI. You can have less attendees and a higher ROI if they are of a higher quality.

Here are some suggestions to get started:

  1. From the very beginning, get the core cross-functional team (all stakeholders of the target audience) need to develop, agree, and sign their names to the expected results and agree to support the process.
  2. Find out what results the executive team is looking for and map towards them.
  3. Constantly communicate the goals and the steps to reach them sideways, upwards, and any other way you can think of. Don’t be afraid to toot your own horn.
  4. If collecting leads are the #1 goal, make sure that your registration system collects data that will help you screen the attendees. The attendee name badge can be a very valuable tool if you think about it during the registration process and not at the last minute.
  5. Schedule time with your booth staff on how to use the machine so that they can collect leads more effectively.
  6. Meet with your inside sales team to ensure that the proper questions are loaded into the scanner.
  7. Make sure that the data can be formatted so that it can be downloaded into your company’s CRM system. Otherwise, your inside sales team will not be able to follow up with any of leads

These are a few basic steps that you can use to prove your event’s ROI. It always helps to start with your end goals in mind. Like the farmer in the next video.

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Proving Value Of Face To Face Meetings

As the meetings industry continues to suffer from cancellations and postponements, professional trade associations and tourist boards are fighting back. I applaud their attempts to bring attention to the vital role that meetings and events play in the global economy. A little late but better late than never. A few interesting facts from the U.S. Travel Association:

  • During the first two months of 2009, the U.S. lodging industry lost more than $1 billion in revenue from the cancellation of corporatemeetings and events.
  • Meetings and events support an estimated 1 million jobs and $2.7 billion in wages in the United States. The USTA says 200,000 travel related jobs were lost in 2008, and 247,000 could be lost in 2009 if meetings and events continue to be demonized.
  • Business travel generates about $250 billion in annual spending and approximately $40 billion in tax revenue for local, state and federal coffers.

I could go on and on with facts but hopefully the three above make the point that meetings and events drive an impressive amount of economic spending and local and state taxes.

Unfortunately, these numbers are lost on an industry that continues to distance itself from other more traditional marketing disciplines. I believe that the current crisis calls for a complete different way of looking at how the entire industry justifies its existence. We need more data collected yearly and/or quarterly to prove ROI and why face to face is still the most powerful tool.

When was the last time field or product marketing was attacked in the same way? Then again, wedding photographers and meetings planned by admins have never been confused as strategic.

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